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Client Since: May 2005
Product(s) used:
EchoMail® Direct MarketingTM
EchoMail® Data WarehouseTM
Number of E-Mails processed
Service Solutions
Direct Marketing
Data Warehousing
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FLW Outdoors – A Case study
Company background
FLW Outdoors, the world’s leading marketer of competitive fishing, was incepted as Operation Bass back in 1979.
Its founder Mike Whitaker wanted to provide an opportunity to bass anglers who could not take time off from work
or travel long distances to participate in high-entry-fee tournaments. Irwin L. Jacobs acquired the company from
Whitaker in 1996 and later renamed it as FLW after Forrest. L. Wood to honor the legendary founder of Ranger boats
and pioneer of modern bass fishing. Today FLW Outdoors can be credited with making competitive fishing a high-power
sport through extensive media exposure and involving sponsors like Wal-Mart and Chevy. It could also take credit for
raising the stakes for participants through handsome prize money offered by sponsors.
Before EchoMail
FLW Outdoors had a great communication challenge in hand; it had to stay in constant touch with members of the media
and keep them updated on a day-to-day basis about the events it was organizing on various fisheries. Business houses
sponsored most of the events and hence communication had to play a role in event branding. Communication had to be
done in three phases: 1. Pre-event communication, 2. Reporting on the actual event, and 3.Declaring results and prize
money details following the event. FLW Outdoors wanted to tie up with a professional e-mail management agency to take
care of its communications needs and chose EchoMail after weighing various optionS.
EchoMail Deployment
EchoMail analyzed the communication needs of the client and decided to deploy its well-researched mass mailing tool EchoMail® Direct Marketing ™ and EchoMail®
Data Warehouse™. FLW Outdoors media contacts were categorized according to geographic location and the topics/types of events covered. DM’s multiple campaign
feature helped in sending targeted e-mail news releases to reporters based on their preferences. Data inflow from the FLW Outdoors website was synchronized
to update in the EchoMail Database instantly, from which outbound e-mail could be sent accordingly. DW helped in storing the large reporter database on multiple
parameters, it also served as an analytical tool and helped in extracting client specific and customized special reports.
After EchoMail
EchoMail’s DW ensured that reporter info was kept constantly updated in the database and DM helped in sending targeted news
releases from this database that helped FLW Outdoors to stay in touch with reporters and keep them updated on all
forthcoming events, participation details, ongoing competitions and details of winners and prize money, etc.
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