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EchoMail® Telephony™

EchoMail Telephony enables the integration of E-Mail and phone, including automatic call distribution for synchronizing E-Mail and phone communications. It allows customer service representatives to seamlessly manage both E-Mail and phone communications.

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FEATURES & BENEFITS
 
    		• Eliminate waiting time for customer information retrieval by automatically displaying that data when the phone rings.
     
    		• Increase customer satisfaction by requesting and storing the most essential identification only once during the course of a call.

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