EchoMail, Inc. E-Mail marketing, E-Mail management
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EchoMail® Customer Care™

EchoMail Customer Care automatically receives, manages, routes, responds and tracks inbound E-Mail originating from a web site or an Internet address. It is used by customer service departments and call centers to increase the quality and speed of service to their most valuable asset-their customers. EchoMail CC provides powerful workflow functionality to support complex routing, queuing, reporting, and security and allows for integration with other EchoMail applications.

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FEATURES & BENEFITS
 
    		• Fosters dialog between you and your customers.
     
    		• Helps to listen to what your customer are saying.
     
    		• Respond to your customer's needs in a timely personalized manner.
     
    		• Foresee and fix issues as they come in before they get out of hand.
    Customer Care

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