EchoMail Customer Care (e-CRM) automatically receives, manages, routes, responds and tracks Inbound E-Mail originating from a web site or an Internet address. It is used by customer care service departments and call centers to increase the quality and speed of service to their most valuable asset-their customers. EchoMail's Customer Care or the e-CRM provides powerful workflow functionality to support complex routing, queuing, reporting, and security and allows for integration with other EchoMail applications.