EchoMail^® Business Intelligence™ is based on Xiva™, a proprietary technology process for analyzing E-Mail. It examines and automatically categorizes each message by attitude, issue, request, sender type and product or service.

Once E-Mails are categorized,EchoMail^®/BI™ can be used in conjunction with EchoMail^®/CC™, EchoMail^®/DW™, EchoMail^®/LM™ or EchoMail^®/DM™ to instinctively calculate and send responses, integrate E-Mail categorization with existing customer data, automatically route leads and perform intelligent targeted outbound mailings. EchoMail^®/BI™ is also designed to act as a standalone application for monitoring all inbound and outbound E-Mail to report important trends.