EchoMail^® Self Service™

Self Service is designed to save time and resources by making it easy for customers to find answers to the most common problems and to share documented knowledge across the enterprise. Services include a complete knowledge storage system to help customers help themselves. Using your knowledge library, EchoMail Self Service can process natural language queries and provide immediate response to your customers' questions and concerns. This content is available as an independent set that can be integrated into any web page and whose display can be customized to your branding.