EchoMail Crisis Management is a system for the immediate analysis and response to messages received in a crisis situation. This tool is invaluable for communications involving investor and customer relations.

Combining the trend analysis of EchoMail Early Warning System (EWS) with the batch capabilities of EchoMail Spike Processing, crisis management can detect sudden increases in legitimate, issue-based messages, group them together and analyze them for attitude and content. Appropriate replies can then be assigned automatically and an instant response can be delivered.