EchoMail - E-Mail Marketing, Relationship Management, e-mail management, e-marketing, ERMS

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E-MAIL MANAGEMENT

E-MAIL MARKETING

Core Technologies

EchoMail has developed a patented platform for Electronic Relationship Management (ERM). The patented EchoMail Relationship Operating System (ROS) provides for flexible captured electronic interactions, automatic filtering, data warehousing, analytics, workflow, business intelligence and delivery through the EchoMail Relationship Management Operating System (RMOS). Customers can license the RMOS Technology or its individual components known as the Digital Refinery. The Digital Refinery is the nucleus for multiple industry specific domain-centric software applications. The figure below illustrates the EchoMail RMOS system. EchoMail® Analytics EchoMail Analytics lets you perform simple and robust analytical reporting on your data. EchoMail® Reporting™ EchoMail Reporting is a web-based platform for creating standard or custom reports from E-Mail communications and customer information in real-time. This technology provides one-dimensional and two-dimensional reports based on various data elements and EchoMail attributes. An executive summary report can also be generated containing various 1-D and 2-D reports. Other reports available include: Performance Report Productivity Report Service Level Report Aging Report Status Report Accuracy Report User Statistics In addition, EchoMail has a powerful Data Warehousing module that comes with standard pre-developed reports. This module also allows users to generate and store complex custom reports across all available data (Inbound and Outbound) that can be accessed at any time. These reports can be executed or updated for a given time period and across different parameters. FEATURES & BENEFITS Extensive analysis and reporting options available Compatible with the EchoMail family of products on Oracle, IBM DB2 and Microsoft SQL Server database platforms. Unified data model lets you access data from different EchoMail modules at the same time EchoMail® Business Intelligence™ EchoMail Business Intelligence provides performance management, a balanced scorecard system, online analytical processing (OLAP), requirements analysis, implementation and configuration, web-delivered services, measurement and management to improve your customer satisfaction and retention. EchoMail® Business Intelligence™ EchoMail Business Intelligence is based on XivaTM, a proprietary technology process for analyzing E-Mail. It examines and automatically categorizes each message by attitude, issue, request, sender type and product or service. Once E-Mails are categorized, BI can be used in conjunction with EchoMail CC, EchoMail DW, EchoMail LM or EchoMail DM to instinctively calculate and send responses, integrate E-Mail categorization with existing customer data, automatically route leads and perform intelligent targeted outbound mailings. EchoMail BI is also designed to act as a standalone application for monitoring all inbound and outbound E-Mail to report important trends. FEATURES & BENEFITS Analyze audience attitude Collect and categorize your customers Monitor your inbound and outbound E-Mails Track and manage CRS performance Automate and reduce E-mail response time Compatible with Oracle and IBM DB2 EchoMail® Data Capture Technology has made it possible for your company to accumulate mass amounts of customer data. Has your organization mined the true value of this data, or is this customer information just taking up space in your database? For most companies, the focus has been on technology. It is time to get back to the customer. The solution lies not in buying more sophisticated software, but in leveraging your existing infrastructure and information, improving internal processes, and upgrading the skills of individuals to maximize the effectiveness of your existing resources. EchoMail® Form™ EchoMail Form is a robust tool for data capture on the Web. Your organization can capture unlimited combinations of information, including registration data, contest registrations, sales leads, and user feedback for analysis and marketing purposes. Form integrates directly into EchoMail's unified data model, allowing instant access from our suite of products, including Sales Force Automation, Customer Care and Direct Marketing. FEATURES & BENEFITS Capture data and immediately act upon the information with response mails, "call me now" events, or knowledge base information. Integrate into your current database system or EchoMail's unified data model. EchoMail® Palm™ EchoMail Palm brings the power of EchoMail's suite of products to your Palm mobile device. E-Mail and address book synchronization mean that you can remain close to your most important audiences even when you are away from your desk. FEATURES & BENEFITS Synchronize your Palm's E-Mail and address book features with EchoMail. Respond to messages and keep in contact wherever you are. EchoMail® Point of Sale™ EchoMail's information processing architecture covers your end-to-end Point of Sale needs. When items come in the door, use POS to record inventory and send alerts throughout your organization. POS will monitor your supply levels and even automatically order more of an item when its supply diminishes. Integration with EchoMail's suite of products means that sophisticated customer profiling and analytics are available realtime, as well as the ability to market directly to those customers via E-Mail. FEATURES & BENEFITS Maintain inventory data and alert the appropriate parties based on availability. Conduct sophisticated analysis of purchasing data. Market directly to your customers based on their buying habits. EchoMail® Virtual Mail™ Transform your E-Mail system into a sophisticated data storage and routing platform with EchoMail Virtual Mail. Sophisticated filtering, routing patterns and response libraries move E-Mail past the limitations of the inbox, allowing your audiences to reach the proper parties and get information in a timely manner. FEATURES & BENEFITS Transcend the inbox by filtering, routing and responding to messages based on their properties and in groups, rather than as individual communications. Provide a higher level of customer care by delivering faster and more accurate communications. EchoMail® Data Warehouse EchoMail DW (Data Warehouse) offers multiple ways for customers to store and archive data within a scalable multiple-developer reliable data model. EchoMail® Data Warehouse™ EchoMail Data Warehouse provides maximized availability, direct management, easy deployment and configuration, quick tuning and modification of critical databases and instance parameters. Data Warehouse (DW) comes with standard pre-developed reports. It also allows users to generate and store complex custom reports across all available data (Inbound and Outbound) that can be accessed at any time. These reports can be executed or updated for a given time period and across different parameters. FEATURES & BENEFITS Create complex reports and In-depth analysis with ease. Works with IBM DB2 and Oracle. Unified data model lets you simultaneously access data from across the EchoMail suite of products. Provides a scalable solution for E-Mail list management Enables integration with legacy internal database systems Web interface for list querying and data access Secure, scalable three-tier architecture. EchoMail® Delivery The complete line of EchoMail products are available in a range of electronic delivery options. If you need a custom or individual electronic delivery method, we can meet any of your requirements. We provide campaign analysis and reporting in MS PowerPoint, MS Excel, MS Project, MS Word, HTML, PDF or Flash. We provide list data in MS Excel and a compressed zip format. EchoMail® Video™ EchoMail Video is an electronic streaming video embedded E-Mail campaign. 80% of today's Internet users have Windows Media Player, RealVideo or QuickTime and can receive video embedded E-Mail campaigns and may increase E-Mail campaign response. EchoMail Video scans the user's installed software to determine, in advance, which players (Real, WMP, and QT) are already resident on the system. The scan can determine if the software is present, but not if it is installed properly. The video embedded E-Mail campaign tests the user's system. The scanning process modifies the initial indicators to the user to state, "TEST" on the players that are present, and "NEED INSTALL" on the players that are not detected. A second stage of the E-Mail testing process checks to see if the reason an initial test fails is due to the fact that a firewall is present. FEATURES & BENEFITS Increase E-Mail response Maximum Video data rate of 40 KBps Cross-Browser Compatibility Custom Graphical User Interface (GUI) Attract offline customers with catchy videos and Brand recognition EchoMail has developed a patented platform for Electronic Relationship Management (ERM). The patented EchoMail Relationship Operating System (ROS) provides for flexible captured electronic interactions, automatic filtering, data warehousing, analytics, workflow, business intelligence and delivery through the EchoMail Relationship Management Operating System (RMOS). Customers can license the RMOS Technology or its individual components known as the Digital Refinery. The Digital Refinery is the nucleus for multiple industry specific domain-centric software applications. The figure below illustrates the EchoMail RMOS system. EchoMail® Filtering Developed through over seven years of research, EchoMail boasts a robust information filtering system that ensures the most important information is delivered quickly and time is not wasted on unwanted messages. EchoMail® Junk Mail Control™ EchoMail uses filters to differentiate unwanted junk messages from content-rich communications. E-Mail containing obvious clues to mass mailings may be purged based on their origin and/or content. Duplicate messages are filtered within client specified time periods based on their origin and/or content. For example, an end user hits the "Submit" button twice on your web feedback form or a hacker uses a script to repeatedly submit a form on a web site. EchoMail scans for objectionable or destructive E-Mails and provides automatic detection and deletion of blank, duplicate, and junk E-Mail. FEATURES & BENEFITS Increase productivity by processing junk mail without user intervention. Prevent offensive and inappropriate messages from reaching your organization. EchoMail® VIP™ EchoMail VIP watches your organization's incoming communications and provides instant processing of messages from high-priority senders. Messages can be specially routed to the appropriate internal groups, trigger automatic responses with special information, and initiate alerts to mobile devices. FEATURES & BENEFITS Allows important audiences to get immediate attention, increasing customer satisfaction and loyalty when it matters most. EchoMail® WorkFlow Replace tedious manual processes that defeat your staff with powerful, intuitive and easy-to-use workflow procedures that simplify and streamline intranet content. EchoMail® Customer Care™ EchoMail Customer Care automatically receives, manages, routes, responds and tracks inbound E-Mail originating from a web site or an Internet address. It is used by customer service departments and call centers to increase the quality and speed of service to their most valuable asset-their customers. EchoMail CC provides powerful workflow functionality to support complex routing, queuing, reporting, and security and allows for integration with other EchoMail applications. FEATURES & BENEFITS Fosters dialog between you and your customers. Helps to listen to what your customer are saying. Respond to your customer's needs in a timely personalized manner. Foresee and fix issues as they come in before they get out of hand. EchoMail® Direct Marketing™ EchoMail Direct Marketing (DM) is a direct marketing platform for managing mailing lists and executing outbound E-Mail campaigns. EchoMail DM seamlessly integrates mailing lists and campaign copy to communicate with customers on a one-to-one basis. It enables marketing departments to target customers and build programs to secure and enhance loyalty, as well as generate new e-commerce revenue. Companies use EchoMail DM to reach out to their most valuable assets - their customers and sales prospects. Using DM, Enterprise customers can build ongoing programs that secure customer loyalty, achieving highly effective direct marketing campaigns in an efficient manner. Companies that rely on E-Mail direct marketing for growing their business entrust their direct marketing campaigns to EchoMail. FEATURES & BENEFITS Platform for executing direct marketing campaigns. Supports 1-to-1 targeted E-Mails via personalization and customization. Enables detailed querying and creation of mailing lists. Allows storage of E-Mail lists and integration of purchased E-Mail lists. Includes technology for list hygiene such as E-Mail validation and de-duping Full-service E-Mail Agency services including creative, copy, design, art direction Privacy and permission-based marketing compliance via subscribe and unsubscribe features Scheduled or manual initiation of outbound E-Mails to targeted groups Event-based campaigns for e-billing and e-renewal programs Ensures that the E-Mail recipient receives the most appropriate HTML or Text copy based upon browser type and e-client: AOL, Yahoo, Pine, Lotus, etc. Manages the entire soft/hard bounceback process internally, including parameters for Auto-retry Complete campaign synopses or real-time information acquisition via secure assigned URL Click-through data can be separated into item count and sorted by customer ID and E-Mail address Open rates provide immediate feedback on campaign effectiveness Platform for executing direct marketing campaigns EchoMail® Direct™ EchoMail Direct is a tool for the creation and execution of outbound E-Mail Marketing campaigns, guides users step-by-step through the entire direct marketing process, from choosing the campaign type and design template to creating and managing the mailing list, providing real-time reporting in an easy to understand format. It delivers the benefit of an automated campaign creation process, giving the user the ability to launch a template-based campaign in a very short time period. EchoMail Direct is ideal for low-volume campaigns and can be easily used by both small and medium companies. FEATURES & BENEFITS Choose from a wide range of professionally designed E-Mail templates without having to hire a consultant or a designer. Create and use custom designed E-Mail templates. Different E-Mail formats available: Text, HTML, Card, Offer or Newsletter. Send an E-Mail campaign at a fraction of the cost of printed direct mail. Complete an E-Mail Marketing campaign in less than five minutes using our step-by-step campaign process. Control company branding while giving your divisions and departments the freedom to create campaigns targeted for their individual customer base. Get real-time reporting on who received, opened, and read your E-Mail. EchoMail® Telephony™ EchoMail Telephony enables the integration of E-Mail and phone, including automatic call distribution for synchronizing E-Mail and phone communications. It allows customer service representatives to seamlessly manage both E-Mail and phone communications. FEATURES & BENEFITS Eliminate waiting time for customer information retrieval by automatically displaying that data when the phone rings. Increase customer satisfaction by requesting and storing the most essential identification only once during the course of a call.

EchoMail® Suite

Analytics

EchoMail® Reporting (RP)™

Business Intelligence

EchoMail® Business Intelligence (BI)™

EchoMail® DW®

Delivery

Filtering

Workflow

Products & Tools

EchoMail develops and supports various applications for different industries. Select an industry below that best suits your needs. EchoMail develops and supports various applications for different industries. Select an industry below that best suits your needs. EchoMail® Customer Care™ EchoMail Customer Care (e-CRM) automatically receives, manages, routes, responds and tracks Inbound E-Mail originating from a web site or an Internet address. It is used by customer care service departments and call centers to increase the quality and speed of service to their most valuable asset-their customers. EchoMail's Customer Care or the e-CRM provides powerful workflow functionality to support complex routing, queuing, reporting, and security and allows for integration with other EchoMail applications. FEATURES & BENEFITS Fosters dialog between you and your customers. Hear what your customers are saying. Respond to your customer's needs in a timely personalized manner. Foresee and fix issues as they come in before they get out of hand. Analyze audience attitude EchoMail® Direct Marketing™ EchoMail Direct Marketing (DM) is a direct marketing platform for managing mailing lists and executing outbound E-Mail marketing campaigns. EchoMail DM seamlessly integrates mailing lists and campaign copy to communicate with customers on a one-to-one basis. It enables marketing departments to target customers and build programs to secure and enhance loyalty, as well as generate new e-commerce revenue. Companies use EchoMail DM to reach out to their most valuable assets - their customers and sales prospects. Using DM Enterprise, customers can build ongoing programs that secure customer loyalty, achieving highly effective direct marketing campaigns in an efficient manner. Companies that rely on E-Mail direct marketing for growing their business entrust their direct marketing campaigns to EchoMail. FEATURES & BENEFITS Platform for executing direct marketing campaigns. Supports 1-to-1 targeted E-Mails via personalization and customization. Enables detailed querying and creation of mailing lists. Allows storage of E-Mail lists and integration of purchased E-Mail lists Includes technology for list hygiene such as E-Mail validation and de-duping Full-service E-Mail Agency services including creative, copy, design, art direction Privacy and permission-based marketing compliance via subscribe and unsubscribe features Scheduled or manual initiation of outbound E-Mails marketing to the targeted groups Event-based campaigns for e-billing and e-renewal programs Ensures that the E-Mail recipient receives the most appropriate HTML or Text copy based upon browser type and e-client: AOL, Yahoo, Pine, Lotus, etc. Manages the entire soft/hard bounceback process internally, including parameters for Auto-retry Complete campaign synopses or real-time information acquisition via secure assigned URL Click-through data can be separated into item count and sorted by customer ID and E-Mail address Open rates provide immediate feedback on campaign effectiveness EchoMail® Direct™ EchoMail Direct is a tool for the creation and execution of outbound E-Mail marketing campaigns, guides users step-by-step through the entire direct marketing process, from choosing the campaign type and design template to creating and managing the mailing list, providing real-time reporting in an easy to understand format. It delivers the benefit of an automated campaign creation process, giving the user the ability to launch a template-based campaign in a very short time period. EchoMail Direct is ideal for low-volume campaigns and can be easily used by both small and medium companies. FEATURES & BENEFITS Choose from a wide range of professionally designed E-Mail templates without having to hire a consultant or a designer. Create and use custom designed E-Mail templates. Different E-Mail formats available: Text, HTML, Card, Offer or Newsletter. Send an E-Mail campaign at a fraction of the cost of printed direct mail. Complete an E-Mail campaign in less than five minutes using our step-by-step campaign process. Control company branding while giving your divisions and departments the freedom to create campaigns targeted for their individual customer base. Get real-time reporting on who received, opened, and read your E-Mail. EchoMail® Business Intelligence™ EchoMail® Business Intelligence™ is based on Xiva™, a proprietary technology process for analyzing E-Mail. It examines and automatically categorizes each message by attitude, issue, request, sender type and product or service. Once E-Mails are categorized,EchoMail®/BI™ can be used in conjunction with EchoMail®/CC™, EchoMail®/DW™, EchoMail®/LM™ or EchoMail®/DM™ to instinctively calculate and send responses, integrate E-Mail categorization with existing customer data, automatically route leads and perform intelligent targeted outbound mailings. EchoMail®/BI™ is also designed to act as a standalone application for monitoring all inbound and outbound E-Mail to report important trends. FEATURES & BENEFITS Analyze audience attitude Collect and categorize your customers Monitor your inbound and outbound E-Mails Track and manage CRS performance Automate and reduce E-Mail response time Compatible with Oracle and IBM DB2 EchoMail® FAQ/Self Service™ Frequently Asked Questions are designed to save time and resources by making it easy for customers to find answers to the most common problems and to share documented knowledge across the enterprise. EchoMail FAQ services include a complete knowledge storage system to help customers help themselves. This content is available as an independent set that can be integrated into any web page and whose display can be customized to your branding. FEATURES & BENEFITS Integrated with E-Mail Response Management Completely customizable on look and feel. Supports stop words and customizable. Search engine finds the answers Easy to find answers EchoMail® Data Warehouse™ EchoMail Data Warehouse provides maximized availability, direct management, easy deployment and configuration, quick tuning and modification of critical databases and instance parameters. Data Warehouse (DW) comes with standard pre-developed reports. It also allows users to generate and store complex custom reports across all available data (Inbound and Outbound) that can be accessed at any time. These reports can be executed or updated for a given time period and across different parameters. FEATURES & BENEFITS Create complex reports and in-depth analysis with ease. Works with IBM DB2 and Oracle. Unified data model lets you simultaneously access data from across the EchoMail suite of products. Provides a scalable solution for E-Mail list management Enables integration with legacy internal database systems Web interface for list querying and data access Secure, scalable three-tier architecture. EchoMail® Sales Force Automation™ Bring your sales processes to E-Mail and the web with EchoMail's Sales Force Automation tools. With applications for lead building, contact management, franchise-level communications and fulfillment automation, sales efforts become more efficient and closing time is reduced. FEATURES & BENEFITS Seamless integration with CRM systems, database servers and mail servers Proven user interface developed from direct Sales Rep feedback Powerful reports for revenue forecasting Optimized sales process and operations Pre-filtering and prioritization of E-Mails Powerful reports on tracking activity Configurable user interface Multi-Lingual support Secure data storage Minimal training Easy to use Web based EchoMail® Communications Manager™ EchoMail® Communications Manager™ empowers you to build relationships with customers, employees, sales force and the community. It offers a full scope of services for contact management, campaign management, interactive branding, meetings, conferences, and special events of all sizes. EchoMail® Communications Manager™ empowers event managers to flawlessly execute events that save time and money, and provides an opportunity to develop strategic programs targeted to building relationships. FEATURES & BENEFITS Platform for executing direct marketing campaigns. Powerful reports on tracking and forecasting sales activity. RSVP capability and auto-notification for event management. Flawless execution of major events, conferences and webinars.

Products & Tools

EchoMail® Customer Care™

EchoMail® Direct Marketing Enterprise™

EchoMail® Direct™

EchoMail® Business Intelligence™

EchoMail® FAQ/Self-Service™

EchoMail® Data Warehouse™

EchoMail® SFA™

EchoMail® Communications Manager™

Applications


EchoMail develops and supports various applications for different industries. Select an .25application below that best suits your needs. EchoMail develops and supports various applications for different industries. Select an application below that best suits your needs. EchoMail develops and supports various applications for different industries. Select an industry below that best suits your needs. EchoMail develops and supports various applications for different industries. Select an industry below that best suits your needs. EchoMail develops and supports various applications for different industries. Select an industry below that best suits your needs. EchoMail develops and supports various applications for different industries. Select an industry below that best suits your needs. EchoMail develops and supports various applications for different industries. Select an industry below that best suits your needs. E-Mail Response Management System™ EchoMail’s E-Mail Response Management System (ERMS) module is industry's best solution for automatically managing replies originating from outbound E-Mail messages. EchoMail's patented Business Intelligence analysis module is built for analyzing replies and eliciting valuable information. The EchoMail platform for E-Mail management is built on the philosophy that E-Mail is a medium for one-to-one dialog in asynchronous mode. This module provides powerful workflow functionality to support complex routing, queuing, reporting, and security and allows for integration with other EchoMail applications. Sign Up for a free Demonstration and Consultation with Dr. E-Mail E-Mail Marketing™ EchoMail provides a great deal of information, consultation and support to customers in researching and planning an overall strategy on using e-mail Marketing / e-Marketing capabilities to meet the intended goals. The experienced project team is capable of working very closely with the customer under tight deadlines and demanding requirements delivering solutions to the best satisfaction of the customer. EchoMail can review your existing web sites and leverage it's E-Mail Marketing capabilities to develop an integrated e-marketing program. To support an effort to create a holistic and scaleable e-mail marketing program, EchoMail can provide KRD consulting services: EchoMail is built on a scalable web-based architecture for e-mail marketing products as EchoMail® Direct Marketing Enterprise and EchoMail® Direct. Electronic Surverys & Panels™ EchoMail Surveys add value to your marketing efforts by allowing instant surveying and analysis of your audience opinions. EchoMail Surveys are easy to integrate into your existing Internet presence. EchoMail's E-Mail Marketing software allows the user to create E-Mail based surveys, generating information in real time about the client product or service offered. EchoMail recommends an initial survey and quarterly follow-up surveys. Self-Service™ Frequently Asked Questions are designed to save time and resources by making it easy for customers to find answers to the most common problems and to share documented knowledge across the enterprise. EchoMail FAQ services include a complete knowledge storage system to help customers help themselves. This content is available as an independent set that can be integrated into any web page and whose display can be customized to your branding Contact Management™ EchoMail's Contact Management application provides integrated tools to aid and track sales activities within an organization. Features include the ability for users to maintain a library of contacts, associate business opportunities with contacts, manage the sales pipeline, track activities of the sales force and report on projected business revenue. Sales Force Management™ Bring your sales processes to E-Mail and the web with EchoMail's sales force automation tools. With applications for lead building, contact management, franchise-level communications and fulfillment automation, sales efforts become more efficient and closing time is reduced. TECHNOLOGIES EchoMail^® Commerce^TM EchoMail Commerce is a robust, E-Mail enabled platform for online transaction processing. EchoMail^® Contact Management^TM Contact management is a powerful solution that organizes and analyzes contact information so your sales force can function more efficiently. EchoMail^® Dealership^TM The EchoMail Dealership system allows organizations to offer E-Mail marketing services to their partners and internal groups while maintaining branding control. EchoMail^® Event Notification^TM Event management solution for maintaining attendee interest and issuing updates for upcoming events. EchoMail^® Franchise^TM The EchoMail Franchise system allows organizations to offer E-Mail marketing services to their clients and partners. EchoMail^® Fulfillment Center^TM EchoMail Fulfillment Center enables your order processing infrastructure for E-Mail. EchoMail^® Invitation^TM With EchoMail Invitation, the automated organization and planning of events is presented in an user-friendly interface. EchoMail^® Lead Generator^TM Build targeted lists of potential business contacts and establish one-to-one relationships using this automated system. EchoMail^® Order Confirm^TM EchoMail Order Confirm integrates with your Internet commerce system and our suite of products to give your customers instant feedback when they place an order. EchoMail^® Referral/Viral^TM EchoMail Referral/Viral can be added to any marketing effort to allow the passing on of your message to third parties with a few clicks. EchoMail^® Registration^TM EchoMail Registration provides organizations with an easy to configure method of collecting audience profiles and preferences via the Web or E-Mail. EchoMail^® Renewal & Reminder^TM Renewal & Reminder allows you to keep in contact with your customers when their subscription is expiring and throughout your relationship to provide offers. EchoMail^® Secure Statement^TM Using industry-standard encryption technologies, EchoMail Secure Statement allows you to transmit sensitive customer data by E-Mail and the web. EchoMail^® Self Service^TM EchoMail Self Service allows your customers to help themselves to find answers and solutions. EchoMail^® Surveys^TM EchoMail Surveys add value to your marketing efforts by allowing instant surveying and analysis of your audience opinions. EchoMail^® Video^TM EchoMail Video is an electronic streaming video embedded E-Mail campaign. 80% of today's Internet users have Windows Media Player, RealVideo or QuickTime and can receive video embedded E-Mail campaigns and may increase E-Mail campaign response. EchoMail^® VIP^TM EchoMail VIP watches your organization's incoming communications and provides instant processing of messages from high-value senders. Compliance & Storage™ EchoMail helps Securities, Brokerage, Pharmaceutical, Accounting, Legal, and other firms to comply with new regulations such as SEC 17a, NASD, HIPAA and Sarbanes-Oxley. The EchoMail® E-Mail Compliance Management™ is an outsourced, web-based, secure compliance solution for archiving and storing corporate E-Mails from Microsoft Exchange, IBM Lotus Notes, Novell GroupWise and other E-Mail applications. SOLUTIONS EchoMail^® Broker Dealer Solution™ The EchoMail® Broker Dealer Solution ensures compliance to new regulations and protects companies from serious management, storage, litigation and regulatory liabilities. The solution provides specialized storage, audit tracking, indexing, workflow, business intelligence and an experienced lexicon. Every E-Mail message and attachment is scanned to identify potential problems, such as sales practice violations. The compliance requirements include: Archiving of Virtually All Broker-Dealer E-Mails Indexing and Timely Access of All the Records Auditable Archiving Environment Review of both inbound and outbound E-Mail content Notification Management™ EchoMail/Event Notification (EN), which enables customers to be notified based on events such as renewals, billing statements and other time-based events. Knowledge Management™ EchoMail provides a centralized Knowledge Library/FAQ system. The agents can either browse this hierarchically or search the KL/FAQ to find templates and edit. Our system is completely web-based. Based on authorization rights, different users can edit different types and kinds of content. In addition, EchoMail analyzes message content through the EchoMail Business Intelligence technology. EchoMail Business Intelligence utilizes a number of analysis and search technologies including key word and rules-based searching and routing. EchoMail utilizes additional proprietary analysis protocols, which include such technologies as tree-based, Bayesian, and case-based reasoning. Crisis Management™ EchoMail Crisis Management is a system for the immediate analysis and response to messages received in a crisis situation. This tool is invaluable for communications involving investor and customer relations. Combining the trend analysis of EchoMail Early Warning System (EWS) with the batch capabilities of EchoMail Spike Processing, crisis management can detect sudden increases in legitimate, issue-based messages, group them together and analyze them for attitude and content. Appropriate replies can then be assigned automatically and an instant response can be delivered. EchoMail® Event Management™ EchoMail® Event Manager™ empowers your events planning team to increase the number of attendees to your future events, seminars, webinars, etc. This solution, based on the award-winning EchoMail®/DM™ and EchoMail® Direct™, and EchoMail® Customer Care™ product lines, enables your staff to send targeted electronic event notices, while managing the return RSVP's, sending follow up notices based on reaction to the initial notification, sending confirmation notices in a fully organized and automated manner to ensure that you get the most number of people attending your events.

Applications

E-Mail Response Management

E-Mail Marketing

Electronic Surveys & Panels

Self-Service

Contact Management

Sales Force Management

Compliance & Storage

Notification Management

Knowledge Management

Crisis Management

Event Management

Industry Solutions

EchoMail develops and supports various applications for different industries. Select an industry below that best suits your needs. Electronic Communications Solutions For Financial Services EchoMail delivers secure, scaleable and easy-to-use solutions for growing and strengthening relationships between you and your end-customers, broker dealers, independent agents in both consumer as well as business to business communications. EchoMail® Electronic Care™ EchoMail deliverEchoMail® Electronic Care™ empowers you to build close relationships with your customers by responding to their inbound electronic inquiries in a fast and accurate manner. This solution, based on the award-winning EchoMail®/Customer Care™ and EchoMail® Business Intelligence™ product lines, enables your call center managers to increase service levels, improve productivity of each customer service representative or associate, eliminate junk mail, prioritize high valued customers and manage the entire business process of E-Mail customer care as you never thought possible. E-Mail Marketing™ EchoMail® E-mail Marketing™ empowers your marketing team to build close relationships with all constituents: customers, employees, broker-dealers, and agents/tellers. This solution, based on the award-winning EchoMail®/DM™ and EchoMail® Direct™ product lines, enables your marketing managers to send targeted electronic campaigns, newsletters, surveys and much more. The user-interface provides easy-to-use templates and wizards to run simple and sophisticated campaigns in minutes. EchoMail® Broker/Dealer Relationship Builder™ EchoMail® Broker/Dealer Relationship Builder™ empowers your internal staff to build close relationships with your brokers and dealers. This solution, based on the award-winning EchoMail®/DM™ and EchoMail® Direct™ product lines, enables your staff to send targeted electronic campaigns, newsletters, surveys and much more to your valuable partners of brokers and dealers. Such messaging will help to support and educate your extranet of direct and indirect sales persons to drive more revenue. EchoMail® Event Manager™ EchoMail® Event Manager™ empowers your events planning team to increase the number of attendees to your future events, seminars, webinars, etc. This solution, based on the award-winning EchoMail®/DM™ and EchoMail® Direct™, and EchoMail® Customer Care™ product lines, enables your staff to send targeted electronic event notices, while managing the return RSVP's, sending follow up notices based on reaction to the initial notification, sending confirmation notices in a fully organized and automated manner to ensure that you get the most number of people attending your events. Electronic Communications Solutions For Insurance EchoMail delivers secure, scaleable and easy-to-use solutions for growing and strengthening relationships between you and your end-customers, broker dealers, independent agents in both consumer as well as business to business communications. EchoMail® Electronic Care™ EchoMail® Electronic Care™ empowers you to build close relationships with your customers by responding to their inbound electronic inquiries in a fast and accurate manner. This solution, based on the award-winning EchoMail®/Customer Care™ and EchoMail® Business Intelligence™ product lines, enables your call center managers to increase service levels, improve productivity of each customer service representative or associate, eliminate junk mail, prioritize high valued customers and manage the entire business process of E-Mail customer care as you never thought possible. E-Mail Marketing™ EchoMail® E-Mail Marketing™ empowers your marketing team to build close relationships with all constituents: customers, employees, broker-dealers, and agents/tellers. This solution, based on the award-winning EchoMail®/DM™ and EchoMail® Direct™ product lines, enables your marketing managers to send targeted electronic campaigns, newsletters, surveys and much more. The user-interface provides easy-to-use templates and wizards to run simple and sophisticated campaigns in minutes. EchoMail® Broker/Dealer Relationship Builder™ EchoMail® Broker/Dealer Relationship Builder™ empowers your internal staff to build close relationships with your brokers and dealers. This solution, based on the award-winning EchoMail®/DM™ and EchoMail® Direct™ product lines, enables your staff to send targeted electronic campaigns, newsletters, surveys and much more to your valuable partners of brokers and dealers. Such messaging will help to support and educate your extranet of direct and indirect sales persons to drive more revenue. Electronic Communications Solutions For Media & Publishing EchoMail® delivers proven solutions to grow media subscriptions and advertising revenues and improve programming through customized newsletters, traceable advertising, and audience surveys and reporting. EchoMail® E-Mail Newsletters™ EchoMail® E-Mail Newsletters™ empower your marketing team to build one-on-one relationships with subscribers and grow the reach of your media beyond geographical limitations. This solution, based on the award-winning EchoMail®/DM™ and EchoMail® Direct™ product lines, enables your marketing managers to deliver targeted news, surveys, polls and much more. The user-interface provides easy-to-use templates and wizards to run simple and sophisticated campaigns in minutes. EchoMail® Subscriber Care™ EchoMail® Subscriber Care™ empowers you to build close relationships with your subscribers by responding to their inbound electronic inquiries in a fast and accurate manner. This solution, based on the award-winning EchoMail®/Customer Care™ and EchoMail® Business Intelligence™ product lines, enables your call center managers to increase service levels, improve productivity of each customer service representative or associate, eliminate junk mail, prioritize high valued customers and manage the entire business process of E-Mail customer care as you never thought possible. E-Mail Marketing™ EchoMail® E-Mail Marketing™ empowers your marketing team to build close relationships with all constituents: customers, employees, broker-dealers, and agents/tellers. This solution, based on the award-winning EchoMail®/DM™ and EchoMail® Direct™ product lines, enables your marketing managers to send targeted electronic campaigns, newsletters, surveys and much more. The user-interface provides easy-to-use templates and wizards to run simple and sophisticated campaigns in minutes. EchoMail® Audience Feedback™ EchoMail® Audience Feedback™ empowers your media managers to conduct instant surveys and analysis, when making decisions about programming and fundraising. This solution, based on the award-winning EchoMail®/Customer Care™, EchoMail® Business Intelligence™ and EchoMail®/DM™ product lines, enables large sample surveys for low cost, gets comprehensive reports and removes multiple submissions. Electronic Communications Solutions For Consumer Goods EchoMail delivers secure, scaleable and easy-to-use solutions for growing and strengthening relationships between you and your end-customers, broker dealers, independent agents in both consumer as well as business to business communications. EchoMail® eSurvey™ EchoMail® eSurvey™ empowers your product managers to conduct consumer surveys and analysis for product planning. This solution, based on the award-winning EchoMail®/Customer Care™, EchoMail® Business Intelligence™ and EchoMail®/DM™ product lines, enables large sample surveys for low cost, gets comprehensive reports and removes multiple submissions. EchoMail® Electronic Care™ EchoMail® Electronic Care™ empowers you to build close relationships with your customers by responding to their inbound electronic inquiries in a fast and accurate manner. This solution, based on the award-winning EchoMail®/Customer Care™ and EchoMail® Business Intelligence™ product lines, enables your call center managers to increase service levels, improve productivity of each customer service representative or associate, eliminate junk mail, prioritize high valued customers and manage the entire business process of E-Mail customer care as you never thought possible. E-Mail Marketing™ EchoMail® E-Mail Marketing™ empowers your marketing team to build close relationships with all constituents: customers, employees, broker-dealers, and agents/tellers. This solution, based on the award-winning EchoMail®/DM™ and EchoMail® Direct™ product lines, enables your marketing managers to send targeted electronic campaigns, newsletters, surveys and much more. The user-interface provides easy-to-use templates and wizards to run simple and sophisticated campaigns in minutes. Electronic Communications Solutions For Retail & eTail EchoMail delivers secure, scaleable and easy-to-use solutions for growing and strengthening customer relationships, improving customer retention, creating product awareness and improving direct marketing sales. EchoMail® Customer Care™ EchoMail® Customer Care™ empowers you to build close relationships with your customers by responding to their inbound E-Mail inquiries in a fast and accurate manner. This solution, based on the award-winning EchoMail®/Customer Care™ and EchoMail® Business Intelligence™ product lines, increases customer satisfaction by enabling call center managers to increase service levels, improve productivity of each customer service representative, eliminate junk mail, prioritize high valued customers and manage the entire business process of E-Mail customer care as you never thought possible. EchoMail® E-Mail Promotions™ EchoMail® E-Mail Promotions™ empower your marketing team to build close relationships with all constituents: customers, employees, and vendors. This solution, based on the award-winning EchoMail®/DM™ and EchoMail® Direct™ product lines, enables your marketing managers to send targeted E-Mail marketing campaigns, daily bargain alerts, newsletters, surveys and much more. The user-interface provides easy-to-use templates and wizards to run simple and sophisticated campaigns in minutes. EchoMail® Interactive Branding™ EchoMail® Interactive Branding™ empowers your marketing team to launch online and offline campaigns to create brand buzz by interacting with the targeted audience. This solution, based on the award-winning EchoMail®/CC™, EchoMail®/BI™, and EchoMail® DM™ product lines and EchoMail® Creative Agency Services, enables your marketing managers to launch new products by creating multimedia online advertisements. E-Mail Marketing™ EchoMail® E-Mail Marketing™ empowers your marketing team to build close relationships with all constituents: customers, employees, broker-dealers, and agents/tellers. This solution, based on the award-winning EchoMail®/DM™ and EchoMail® Direct™ product lines, enables your marketing managers to send targeted e-mail marketing campaigns, newsletters, surveys and much more. The user-interface provides easy-to-use templates and wizards to run simple and sophisticated campaigns in minutes. Electronic Communications Solutions For Pharmaceuticals EchoMail delivers secure, scaleable and easy-to-use solutions for growing and strengthening relationships between you and your end-customers, broker dealers, independent agents in both consumer as well as business to business communications. EchoMail® Electronic Care™ EchoMail® Electronic Care™ empowers you to build close relationships with your customers by responding to their inbound electronic inquiries in a fast and accurate manner. This solution, based on the award-winning EchoMail®/Customer Care™ and EchoMail® Business Intelligence™ product lines, enables your call center managers to increase service levels, improve productivity of each customer service representative or associate, eliminate junk mail, prioritize high valued customers and manage the entire business process of E-Mail customer care as you never thought possible. E-Mail Marketing™ EchoMail® E-Mail Marketing™ empowers your marketing team to build close relationships with all constituents: customers, employees, broker-dealers, and agents/tellers. This solution, based on the award-winning EchoMail®/DM™ and EchoMail® Direct™ product lines, enables your marketing managers to send targeted electronic campaigns, newsletters, surveys and much more. The user-interface provides easy-to-use templates and wizards to run simple and sophisticated campaigns in minutes. EchoMail® Broker/Dealer Relationship Builder™ EchoMail® Broker/Dealer Relationship Builder™ empowers your internal staff to build close relationships with your brokers and dealers. This solution, based on the award-winning EchoMail®/DM™ and EchoMail® Direct™ product lines, enables your staff to send targeted electronic campaigns, newsletters, surveys and much more to your valuable partners of brokers and dealers. Such messaging will help to support and educate your extranet of direct and indirect sales persons to drive more revenue. Electronic Communications Solutions For Fleet Management EchoMail delivers proven solutions to improve fleet operations, enhance driver communications, increase passenger loyalty and retention, while driving new sales and profits. EchoMail® Driver Care™ EchoMail® Driver Care™ empowers fleet managers to build close relationships with drivers. This solution, based on the award-winning EchoMail®/DM™ and EchoMail® Direct™ product lines, enables fleet managers to send targeted electronic campaigns, newsletters, surveys and much more. The user-interface provides easy-to-use templates and wizards to run simple and sophisticated campaigns in minutes. EchoMail® Passenger Care™ EchoMail® Passenger Care™ builds passenger confidence by delivering timely and high quality responses to each and every electronic inquiry. This solution, based on the award-winning EchoMail®/CC™ and EchoMail®/BI™ product lines, enhances relationships by streamlining service operations and increasing passenger retention. Multi-lingual support and real-time insight into passenger trends makes this a powerful solution. EchoMail® Fleet Sales Management™ EchoMail® Fleet Sales Management™ provides a web-based portal to manage a distributed fleet sales force. This solution, based on the EchoMail® SFA™ product line, cost effectively manages sales leads, allows managers to track performance and provides powerful real-time reports for revenue forecasting. The solution offers an intuitive, easy-to-use user interface making it a pleasure for sales personnel to use. Electronic Communications Solutions For Energy & Utilities EchoMail® delivers secure, scaleable and easy-to-use solutions for growing and strengthening customer relationships across multiple channels, while driving new sales and profits. EchoMail® Electronic Care™ EchoMail® Electronic Care™ empowers you to build close relationships with your customers by responding to their inbound electronic inquiries in a fast and accurate manner. This solution, based on the award-winning EchoMail®/Customer Care™ and EchoMail® Business Intelligence™ product lines, enables your call center managers to increase service levels, improve productivity of each customer service representative or associate, eliminate junk mail, prioritize high valued customers and manage the entire business process of e-mail customer care as you never thought. EchoMail® Energy Marketing™ EchoMail® Energy Marketing™ empowers your marketing team to build close relationships with all constituents: customers, employees, broker-dealers, and agents. This solution, based on the award-winning EchoMail®/DM™ and EchoMail® Direct™ product lines, enables your marketing managers to send targeted electronic campaigns, newsletters, surveys and much more. The user-interface provides easy-to-use templates and wizards to run simple and sophisticated campaigns in minutes. EchoMail® Electronic Billing & Notification™ EchoMail® Electronic Billing & Notification™ empowers your customer service team to save millions of dollar in print mails. This solution, based on the award-winning EchoMail®/DM™, EchoMail® Direct™ and EchoMail® Customer Care™ product lines, enables your staff to send electronic bills, send follow up notices when payments are not received, in a fully organized and automated manner to ensure that you collect the payments in time. Electronic Communications Solutions For Govt & Non-Profits EchoMail® delivers secure, scaleable and easy-to-use solutions for growing and strengthening relationships between your organization, constituents, donors, and volunteers. EchoMail® Event Management™ EchoMail® Event Manager™ empowers your events planning team to increase the number of attendees to your fundraising events, conferences and seminars. This solution, based on the award-winning EchoMail®/DM™, EchoMail® Direct™ and EchoMail® Customer Care™ product lines, enables your staff to send targeted electronic event notices, while managing the return RSVP's, sending follow up notices based on reaction to the initial notification, sending confirmation notices in a fully organized and automated manner to ensure that you get the most number of people attending your events. EchoMail® Electronic Care™ EchoMail® Electronic Care™ empowers you to build close relationships with your customers by responding to their inbound electronic inquiries in a fast and accurate manner. This solution, based on the award-winning EchoMail®/Customer Care™ and EchoMail® Business Intelligence™ product lines, enables your program managers to increase service levels, improve productivity of each customer service representative, eliminate junk mail, prioritize high valued customers and manage the entire business process of E-Mail customer care as you never thought possible. EchoMail® E-Mail Newsletters™ EchoMail® E-Mail Newsletters™ empower your marketing team to build close relationships with members and volunteers. This solution, based on the award-winning EchoMail®/DM™ and EchoMail® Direct™ product lines, enables your program managers to send targeted newsletters, surveys, and much more. The user-interface provides easy-to-use templates and wizards to run simple and sophisticated campaigns in minutes. EchoMail® Audience Polling™ EchoMail® Audience Polling™ empowers your marketing managers to conduct instant surveys and analysis, when making policy decisions and organizing fundraising events. This solution, based on the award-winning EchoMail®/Customer Care™, EchoMail® Business Intelligence™ and EchoMail®/DM™ product lines, enables large sample surveys for low cost, gets comprehensive reports and removes multiple submissions. Electronic Communications Solutions For Small Businessess EchoMail delivers secure, scaleable and easy-to-use solutions for growing and strengthening relationships between you and your end-customers, broker dealers, independent agents in both consumer as well as business to business communications. EchoMail® Electronic Care™ EchoMail® Electronic Care™ empowers you to build close relationships with your customers by responding to their inbound electronic inquiries in a fast and accurate manner. This solution, based on the award-winning EchoMail®/Customer Care™ and EchoMail® Business Intelligence™ product lines, enables your call center managers to increase service levels, improve productivity of each customer service representative or associate, eliminate junk mail, prioritize high valued customers and manage the entire business process of E-Mail customer care as you never thought possible. E-Mail Marketing™ EchoMail® E-Mail Marketing™ empowers your marketing team to build close relationships with all constituents: customers, employees, broker-dealers, and agents/tellers. This solution, based on the award-winning EchoMail®/DM™ and EchoMail® Direct™ product lines, enables your marketing managers to send targeted electronic campaigns, newsletters, surveys and much more. The user-interface provides easy-to-use templates and wizards to run simple and sophisticated campaigns in minutes. EchoMail® Broker/Dealer Relationship Builder™ EchoMail® Broker/Dealer Relationship Builder™ empowers your internal staff to build close relationships with your brokers and dealers. This solution, based on the award-winning EchoMail®/DM™ and EchoMail® Direct™ product lines, enables your staff to send targeted electronic campaigns, newsletters, surveys and much more to your valuable partners of brokers and dealers. Such messaging will help to support and educate your extranet of direct and indirect sales persons to drive more revenue. Industry Solution - Hospitality, Leisure & Travel EchoMail provides superior response and outreach solutions that help the Hospitality industry build winning relationships and remain highly guest centric in a very competitive atmosphere. EchoMail's sophisticated communication tools help in constant updating of large and diverse databases in terms of choice and availability of hotels, tariffs and seasonal offers/packages, while its response tool helps set Benchmark standards in guest response to create great First Impressions. EchoMail® Electronic Care™ EchoMail® Electronic Care™ empowers you to build close relationships with your customers by responding to their inbound electronic inquiries in a fast and accurate manner. This solution, based on the award-winning EchoMail®/Customer Care™ and EchoMail® Business Intelligence™ product lines, enables your call center managers to increase service levels, improve productivity of each customer service representative or associate, eliminate junk mail, prioritize high valued customers and manage the entire business process of E-Mail customer care as you never thought possible. E-Mail Marketing™ EchoMail® E-mail Marketing™ empowers your marketing team to build close relationships with all constituents: customers, employees, broker-dealers, and agents/tellers. This solution, based on the award-winning EchoMail®/DM™ and EchoMail® Direct™ product lines, enables your marketing managers to send targeted electronic campaigns, newsletters, surveys and much more. The user-interface provides easy-to-use templates and wizards to run simple and sophisticated campaigns in minutes. EchoMail® Broker/Dealer Relationship Builder™ EchoMail® Broker/Dealer Relationship Builder™ empowers your internal staff to build close relationships with your brokers and dealers. This solution, based on the award-winning EchoMail®/DM™ and EchoMail® Direct™ product lines, enables your staff to send targeted electronic campaigns, newsletters, surveys and much more to your valuable partners of brokers and dealers. Such messaging will help to support and educate your extranet of direct and indirect sales persons to drive more revenue.

Industry Solutions

Banking & Financial Services

Media & Publishing

eNews

Subscriber Care

E-Mail Marketing

Audience Feedback

Consumer Packaged Goods

eSurvey

Electronic Care

E-Mail Marketing

Customer Care

E-Mail Promotions

Interactive Branding

E-Mail Marketing

Life Sciences & Pharmaceuticals

Electronic Care

E-Mail Marketing

Broker-Dealer Relationship Builder

Transportation & Fleet Management

Driver Care

Passenger Care

Fleet Sales Management

Energy & Utilities

Electronic Care

Energy Marketing

Electronic Billing & Notification

Government & Non-Profits

Event Management

Electronic Care

E-Mail Newsletters

Audience Polling

Small & Medium Businesses

Electronic Care

E-Mail Marketing

Broker-Dealer Relationship Builder

Hospitality, Leisure & Travel

Electronic Response

E-Mail Marketing

Hotel-Broker Relationship Builder

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