CAMBRIDGE, MA - March 21, 2001 - EchoMail, the established provider of E-Mail Relationship Management solutions, today announced the release of EchoMail® CC v5.9.

"Using EchoMail Customer Care lowers the cost of each customer impression from $4.00 via telephone to $0.25 via E-Mail," said V.A. Shiva, President and CEO of EchoMail, Inc. "EchoMail Customer Care improves customer response times by accurate routing and tracking, allowing companies to lower overhead and improve service."

New features in EchoMail Customer Care v5.9 include:

• Advanced reporting and printing, including two new reports and printing of archived E-Mail;
• Batch processing of E-Mail;
• Advanced addressing features, including 'cc' and 'blind cc' setup for externally routed E-Mail;
• Spell checking; and
• Reply with history as a default.

About EchoMail Customer Care
EchoMail CC® automatically receives, manages, routes, responds and tracks inbound E-Mail originating from a web site or an Internet address. It is used by customer service departments and call centers to increase the quality and speed of service to their most valuable asset - their customers. EchoMail CC provides powerful workflow functionality to supports complex routing, queuing, reporting, and security and allows for integration with other EchoMail applications. For more information on the EchoMail product line, please go to the product summary page or contact one of our sales representatives.

About EchoMail
EchoMail, Inc. develops E-Mail solutions for the financial services, consumer/retail, government, high-tech and telecommunications industries. The EchoMail Suite powers large volumes of inbound and outbound E-Mail by automatically receiving, processing, responding, storing, and tracking all correspondence in an ASP environment. EchoMail, founded in 1994, is a privately held technology company based in Cambridge, MA. For more information, visit www.echomail.com.