CAMBRIDGE, MA - April 16, 2001 - EchoMail, the established provider of E-Mail Relationship Management solutions, was cited in the Congress Online Project as the solution for managing the dramatic increase in the volume of E-Mail to congressional offices over the past two years.

The problem according to report findings is, "...E-Mail is fast and easy. As a result, Americans want to use it to express their opinions to any and all Members of Congress. Whenever a contentious issue reaches the public eye, E-Mail volumes to Capitol Hill spike uncontrollably."

The report urges, "...Congressional members to establish and communicate E-Mail policies and to anticipate and reduce the amount of incoming E-Mail. By taking a proactive approach and using automated E-Mail congressional offices will learn that E-Mail can save staff time and save money." According to a 1999 study by Juno Online Services, Inc. and e-Advocates, 93 percent of the Internet users surveyed stated that congressional offices should treat E-Mail messages as seriously as calls and letters.

E-Mail offers new outreach opportunities through sending E-Mail issue updates, and conducting online issue surveys and providing online comment forms and guest books. These are the key areas in which EchoMail has been able to service the US Senate.

The report provides a very positive statement on the future for EchoMail and its relationship with the US Senate. The On-line Congressional reports states, "EchoMail has the potential to make sorting and responding to incoming E-Mail much easier, since it uses sophisticated technologies that enable it to identify the tone and meaning of messages and process them based on the parameters an office defines." For example, EchoMail is designed to differentiate opinions, information requests, casework, and complaints, and process each of these according to the office's instructions. EchoMail also has the capacity to automatically identify and send form E-Mail responses to constituents, if an office decides to implement this option."

About EchoMail
EchoMail, Inc. develops E-Mail solutions for the financial services, consumer/retail, government, high-tech and telecommunications industries. The EchoMail Suite powers large volumes of inbound and outbound E-Mail by automatically receiving, processing, responding, storing, and tracking all correspondence in an ASP environment. EchoMail, founded in 1994, is a privately held technology company based in Cambridge, MA. For more information, visit www.echomail.com.