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Biography |
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V.A. Shiva
Chairman and CEO
EchoMail, Inc.
V.A. Shiva is the founder and CEO of EchoMail, Inc., a Cambridge, MA-based company established in 1994.
As an authority on E-Mail technology and e-marketing methods, Shiva oversees the creation of software
technology platforms for intelligent messaging and relationship marketing.
Shiva was conferred with a Doctorate by the Massachusetts Institute of Technology (MIT) for his path
breaking research work and also holds a Fulbright Fellowship. He is called "Dr. E-Mail" for his pioneering role in
the development of E-Mail technology. In 1979, as a high school sophomore, he
created one of the world's first E-Mail Systems, earning recognition from Westinghouse Talent Search.
EchoMail's patented technology, XIVA™ is the result of two decades of research by Shiva in pattern
recognition and classification, signal processing, information retrieval, neural networks, natural language
processing, and semantic networks. EchoMail's solutions deliver long-term, demonstrated return on
investment in high-volume, customer-critical enterprise-wide applications. In addition to serving as the
foundation for E-Mail development, his research has been used in diverse applications including biomedical
engineering, failure analysis for NASA and the U.S. Air Force, document analysis, and handwriting recognition
using neural networks.
As the CEO of EchoMail, his entrepreneurial and intellectual ideas provide the foundation for many of the new
products that have made EchoMail a well-established leader in the relationship management arena. As an educator,
he developed a series of workshops and lectures in which companies can learn to leverage E-Mail as the ultimate
vehicle for relationship management between customer and the company.
CEOs, CIOs, and VPs of Fortune 1000 organizations turn to Shiva as an advisor in the development of
integrated e-business strategies, E-Mail marketing solutions and to help them identify processes for improving
customer relationship management.
A respected member of the New England high-tech community, Shiva participates in discussions with the Under
Secretary of Commerce for Technology in a technology policy roundtable, established as part of the Bush
Administration's efforts to ensure that high-tech industry concerns are addressed in Federal policy-making.
During President Clinton's administration, Shiva joined a select group of CEOs who met with former President
Clinton and Senator Kerry (MA) to discuss the use of the Internet and E-Mail for CRM and ways that the federal
government can implement technology to save tax dollars while improving communications with constituents.
Shiva is widely recognized as an expert in his field and is actively recruited to present papers and lecture
throughout the United States, India, and Europe on topics ranging from speech recognition and neuroscience to
global business applications. In addition, he has authored two books: Arts and The Internet: A Guide to
the Revolution and The Internet Guide to Publicity. He is currently writing his third
book, entitled E-Mail: The Ultimate Relationship Builder.
Shiva holds an undergraduate degree in Electrical Engineering and Computer Science, an MS in Visual Studies
from the MIT Media Laboratory and a Master's Degree in Theoretical Mechanics, MIT Department of Mechanical
Engineering.
Previous Engagements:
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EU Conference: Artificial Intelligence:
How to Increase Banking Business and Open New Dialogue with On-line Customers
Address: E-Business Strategies for CRM
Realvision Vicenza e NTI UK Italia, Vicenza, Italy, June 2001
Pre-Conference Lecture, E-Mail2001 @ MIT Conference
Keynote Address: The Pulse of the Industry
Becton, Dickinson and Company, Franklin Lakes, New Jersey, May 2001
Nothing But New Forum at Fidelity Center for Applied Technology
Keynote Address: E-Mail Marketing Strategies
Fidelity Center for Applied Technologies, Boston, MA, April 2001
E-Mail2001@MIT Conference: Intelligent Life
Keynote Address: The Corporate Nervous System
MIT University Park Hotel, Cambridge, MA, January 2001
Southern India E-Commerce Conference 2000
Keynote Address: E-Mail = E-Commerce
Advertising Club of Madras, Chennai, India, December 2000
Le Potenzialita del Marketing On-line in Italy
Keynote Address: Marketing On-line in Italy: How It Can Be Done
Brodeur Image Time, Milan, Italy, December 2000
2000 General Motors Dealer Summit
Keynote Address: eCRM - How E-Mail Helps Your Business
Maritz Performance Improvement Company, Scottsdale, AZ, October 2000
Producing Sales in Call Centers
Keynote Address: Implementing Interactive Web
Institute of International Research, Washington, D.C., June 2000
Measuring and Managing the Quality of E-Mail Response
Keynote Address: Using Automated Systems to Improve E-Mail Response
InfoCast, San Francisco, CA, May 2000
JCPenney Internet Day
Keynote Address: E-Mail - The Ultimate Relationship Builder
JCPenney, Huston, TX, May 2000
Annual Investment Conference for Private Companies
Keynote Address: Electronic Customer Relationship Management
Massachusetts Software and Internet Council, World Trade Center, Boston, MA, April 2000
Innovators Breakfast Series
Open Discussion: The eCRM Problem
Massachusetts Institute of Technology, New York Academy of Sciences, New York, NY, April 2000
Innovators Breakfast Series
Open Discussion: The Power of E-Mail - Brand Loyalty in Real Time
Massachusetts Institute of Technology, National Press Club, Washington, D.C., April 2000
American Express, Naples Conference
Keynote Address: Electronic Customer Relationship Management
American Express, Naples, FL, March 2000
American Express, Bermuda Conference
Keynote Address: Electronic Customer Relationship Management
American Express Delivery Group, South Hampton, Bermuda, March 2000
Customer E-Mail Management
Keynote Address: Using Automated Systems to Improve E-Mail Response
International Quality & Production Center, London, England, February 2000
GM e-Wow Speaker Series: Building Customer Relationships Online
Keynote Address: Electronic Customer Relationship Management
General Motors Global Brand Management College, Detroit, Michigan, February 2000
Innovators Breakfast Series
Open Discussion: Is software That Answers E-Mail Automatically the Future of On-line Marketing?
Massachusetts Institute of Technology, Cambridge, MA, February 2000
Internet Customer Relationship Management
Keynote Address: Electronic Customer Relationship Management
The Institute for International Research, San Diego, CA, January 2000
Electronic Commerce World 1999 Conference
Educational Track: E-Mail--The Ultimate Relationship Builder
EC World 2001 Conference, Orlando, FL, October 1999
Technology Based Customer Care ICM Conference
Keynote Address: E-Mail = E-Commerce
ICM Conferences, Atlanta, Georgia, February 1999
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