As the best solution to manage workflow, our readers chose EchoMail's Customer Care/Business Intelligence (CC/BI), which provides email communications management in a proven ROI model. EchoMail clients can automatically respond to a customer's email inquiry within two hours with a 95 percent accuracy rate.

Based on decades of research, CC/BI is easily scalable, offering rapid deployment without the need for extensive client training or expensive, specialized hardware. Using innovative technology, CC/BI automatically manages, routes, and tracks inbound email. CC/BI categorizes content by attitude, issue, request, sender type, and product or service that can be integrated with existing customer data to perform intelligent targeted outbound responses.

Clients can develop user-defined classifications and access real-time data analysis, multi-dimensional reports, and tracking features at will.