January 2002

Each year, Customer Inter@ction Solutions^™ magazine bestows its Product of the Year awards on companies that have demonstrated the crème de la crème of technological advancements and application refinements. These are a collection of products that have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them.

As we frequently tell our readers, there is nothing...not a single business process...that is more important than customer service if a company hopes to excel. When the global economy becomes stormy and excellence as a goal is replaced by basic survival, servicing one's customers in a topnotch fashion becomes even more vital. Precious dollars spent on CRM solutions; contact center software; agent training, management and monitoring systems; e-mail management; voice systems and call center equipment, among other products, have the ability to turn themselves into greater amounts of even more precious revenue, if spent judiciously on excellent products and services.

To this end, the editors of Customer Inter@ction Solutions^™ have compiled a list of the best of the best for our readers. These products span a range of product categories, but all represent the top of the heap in their chosen arenas. As always, we encourage you to do research to help you select those technologies and companies that best suit your company's business needs and, ultimately, your most important company asset of all—your customers.

Company	Location	Web Address	Product	Description
EchoMail, Inc.	Cambridge, MA	www.echomail.com	EchoMail	E-Mail Management Product