Allstate, the country's second
largest personal lines insurer, offers homeowners, automobile and
life insurance policies, and supports each of these products with
instant online quotes. Allstate represents a compelling option for
consumers seeking an established, financially secure insurance
company that can meet their needs both online (via Web) and offline
(via agent or telephone). In addition to providing online quoting
and purchase functionality (the latter in select states) Allstate
allows policyholders to access and make changes to their auto and
homeowners insurance policies via a password-protected interface.
Allstate also operates a bank that provides a full range of personal
banking products and services.
Scores
for Allstate
| Category |
 |
Score |
|
Rank |
| Overall |
|
7.06 |
|
2 |
| Ease Of Use |
|
6.48 |
|
7 |
| Customer Confidence |
|
6.77 |
|
8 |
| On-Site Resources |
|
7.73 |
|
4 |
| Relationship Services |
|
7.52 |
|
2 |
| Customer Profile |
|
Score |
|
Rank |
| One-Stop Shopper |
|
6.76 |
|
1 |
| Life Buyer |
|
6.37 |
|
2 |
| Auto Buyer |
|
6.92 |
|
5 |
|
|
|
|
|
