CAMBRIDGE, MA-January 8, 2004 -
EchoMail, Inc. announced that it has obtained U.S. Patent number 6,668,281 for its core engine, termed Digital Refinery, Relationship Management Operating System™.
After five years of processing and much iteration, the US Patent Office granted the patent for technology that is based on EchoMail's Founder and CEO, V.A. Shiva's doctoral research into Artificial Intelligence (AI), and Pattern Recognition. CEO Shiva said, "Since our inception, EchoMail has focused on E-Mail as a medium, not a channel. Applying science to solving business problems and providing value to e-business is fundamental. EchoMail clients benefit from our ability to maintain and evolve different processes."
EchoMail clients have access to the best technology and processes involving E-Mail Management. EchoMail has stayed true to its' primary goal of being the best E-Mail Service Provider, and has not strayed from that course believing that there is plenty of opportunities in E-Mail Management in its ever growing role in commerce, and growing complexity in regulation and application.
The Relationship Management System is a computer-implemented method system for performing workflow automation system which receives, manages, routes, responds to, and tracks inbound electronic messages, intelligently automates the classification and response process based on the content of the messages and provides for execution of outbound message campaigns and promotions.
About EchoMail
EchoMail, Inc. develops award-winning E-Mail direct marketing, customer care, business intelligence, lead management, data warehousing, and e-billing solutions for the Fortune 1000. The EchoMail Suite powers large volumes of inbound and outbound E-Mail by automatically receiving, processing, responding, storing, and tracking all correspondence in an ASP, licensed, or agency environment. EchoMail, founded in 1994, is a privately held technology company based in Cambridge, MA. For more information, visit www.echomail.com.
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