Display Customer information from database (if available) while viewing the Customer’s
    e-mail in Inbox. This is an optional feature.

Administrative setting introduced to specify the user signature – that of Level 1 CSR
    or the last Level CSR who handled the e-mail – that gets appended to e-mail response

Administrative setting introduced to specify to whom – Level 1 CSR or the last Level
    CSR who handled the e-mail – reply e-mails from a customer get assigned to.

Look-and-Feel for User Interface enhanced for clarity.

Option provided to scrape Content from multiple web pages (up to 20) at a scheduled
    time. The scraped Content can be set to be automatically updated
    daily/weekly/bi-weekly/monthly.

Feature added to create Mailing Lists from list files placed on a remote FTP location.
    Option available to merge multiple files into one Mailing List.

Redesigned bifurcation of application modules from User Interface.

Ability added to save original script for uploaded Content on the desktop.

Archival of Content and Mailing List files older than 14 days provided.

Ability to preview Mailing List during Campaign definition.

Approval Process for Campaign send-out enhanced. Managers can look at Campaigns
    in approval queue, and approve them.

Open-Track reporting enhanced to recognize recipients clicking on links, in addition to
    the original method of tracking opening of e-mail.

Campaign Wizard (Campaigns New) now includes the following features that were
    earlier available only in Custom Campaigns:
    a. Send Campaign to a specified range in Mailing List
    b. Scheduling Campaigns

Alert e-mails can be sent under the following circumstances
        a. Successful completion of Campaigns – alert e-mail will be sent to user/Managers.
        b. Campaigns not completing, resulting in an error – alert e-mail will be sent to
            configured e-mail addresses (e.g. Tech Support)
        c. Successful completion of Mailing List creation – alert e-mail will be sent
            to user/Managers.
        d. Mailing Lists not created, resulting in an error – alert e-mail will be sent
            to configured e-mail addresses (e.g. Tech Support)
        e. Successful creation of Content scraped from web sites – alert e-mail will be sent
            to user/Managers.
        f. Error in scraping Content from web-sites – alert e-mail will be sent to
            configured e-mail addresses (e.g. Tech Support)

User Interface further enhanced for improved usability.

Interface provided for users to create and update Content used in Auto-Respond
    feature. (The Auto-Respond feature sends out automated responses from EchoMail to
    customer information submitted via SMTP or FTP).

Ability added to use multiple bounce-back addresses for a single Campaign.