CAMBRIDGE, MA - September 10, 2002 -
EchoMail, Inc., the established provider of E-Mail Management solutions, has been selected by
latimes.com, the comprehensive daily news Web site of the Los Angeles Times, to handle its
growing E-Mail volume and expand its customer care services. EchoMail was selected following
a nine-month review of existing products on the market.
"Since our transition to EchoMail, our E-Mail management has become far easier and more
time-efficient," said Janette Dean, latimes.com customer service and archives supervisor.
"Through EchoMail's automatic reporting capabilities, we now have at our fingertips the
important details about our customers' needs and requests."
EchoMail is a stable, innovative organization highly focused on E-Mail Management for
both inbound customer care and outbound E-Mail marketing. EchoMail also offers the most
intelligent features and capabilities not available in other products including the patented
automatic analysis of E-Mail by attitude, issue, request, product and customer type; and
rapid setup time requiring relatively no in-house resources resulting in reduced costs.
"Latimes.com chose EchoMail primarily for: 1) intuitive business intelligence that automatically
suggests the most appropriate responses and keeps learning as you use or change responses; 2)
in-depth activity reports by responses sent; and 3) sophisticated spam filtering," explained V.A.
Shiva, EchoMail President and CEO. "Latimes.com recognizes the importance of E-Mail as the key
communications medium for building, growing, and retaining relationships through personal one-to-one
dialogue."
According to Shiva, EchoMail was up and running within 48 hours - exceeding latimes.com's
requirements and expectations.
About Latimes.com
As one of the leading sources for national and international news and information on the World Wide
Web, and the primary source of news and information for and about Southern California. Latimes.com
has more than 50,000 content pages and the site is updated throughout the day, making it one of the
most comprehensive news sites on the World Wide Web. Every day more than 3,000 stories are uploaded
to provide readers with all of the day's news. In addition, users have access to one million
stories from past issues of the Los Angeles Times available in the latimes.com archives dating back
to 1985. Latimes.com is a Tribune Interactive company, one of the largest sources of interactive
news and information services in the country.
About EchoMail
EchoMail, Inc. develops award-winning E-Mail direct marketing, customer care, business intelligence,
lead management, data warehousing, and e-billing solutions for the Fortune 1000. The EchoMail Suite
powers large volumes of inbound and outbound E-Mail by automatically receiving, processing,
responding, storing, and tracking all correspondence in an ASP environment. EchoMail recently
earned the Customer Interaction Solutions® Product of the Year Award. EchoMail, founded in 1994,
is a privately held technology company headquartered in Cambridge, MA. For more information, visit
www.echomail.com.
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