MIT Techonolgy Review

MIT Technology Review: Dr. E-Mail Will See You Now
Is software that replies to customers automatically the key to success in e-commerce? Ask the doctor. EchoMail, says Shiva, is a combination of pattern recognition techniques that, by decoding, routing and in many cases answering E-Mail, lends his customers the "sensory and cognitive ability" needed to win customers online and keep their loyalty.