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Dr E-Mail addresses key delivery issues in EchoMail's Webinar on Deliverability
"EchoMail the leading provider of cutting edge E-Mail solutions announced the sucessful execution of their
E-Mail deliverability webinar "
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E- Mail Filtering – Some tips from EchoMail
"E- Mail Filtering tips from EchoMail"
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EchoMail Rolls Out the Electronic "Red Carpet
"EchoMail aids hotels enhance guest reach"
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EchoMail - The Online Art Patron
"Bringing the Arts to your Mailbox"
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DM News: Online News Dissemination
"Leading Dailies choose EchoMail technology to "Air" news and views"
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EchoMail - The Choice of Non-Profits
"EchoMail provides the cutting edge to non-profits"
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Ask Dr. E-Mail!
"Question: What are the regulatory issues surrounding storage of E-Mail?"
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The Intelligence In E-Mail
"Dr. E-Mail's definition of E-Mail: An electronic medium for asynchronous conversation"
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EchoMail Voted Best Work Flow Solution by Windows and .NET Magazine
"Readers Rate EchoMail CC/BI as the Best Solution to Manage Workflow."
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DM Review: EchoMail CEO V.A. Shiva Debuts Monthly Column
"Ask Dr. E-Mail: Building a Comprehensive and Real-Time View of Your Customer."
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CBS Market Watch: Latimes.com Selects EchoMail to Handle Growing E-Mail Volume
"Through EchoMail's automatic reporting capabilities, we now have at our
fingertips the important details about our customer's needs and requests."
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DM Review: The Intelligence in E-Mail: Are You Ready to Listen?
"The explosive use of E-Mail is offering brave new opportunities for eliciting unique customer
insight from the intelligent analysis of E-Mail."
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RealMarket: Latimes.com Selects EchoMail
"EchoMail has been selected by latimes.com to handle its growing E-Mail volume and expand
its customer care services."
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Gomez, Inc. Ranks Allstate Number 2 For Overall Performance Two Years Running
"EchoMail Customer Recognized for Relationship Services for 2nd Consecutive Year. Gomez is
the Internet quality measurement firm for both consumers and e-businesses."
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Summit Strategies: Anatomies of Profitable Software-as-Services Providers: Secrets for Success
"The EchoMail Digital Refinery enables customers to use E-Mail strategically to improve
customer service, build one-to-one marketing programs and derive business intelligence."
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iMedia Connection: Campaigns to Watch: Jockey; Hyundai
"Hyundai Motor America has teamed with EchoMail, Inc. to create a pilot program for beginning E-Mail
dialogue with Hyundai customers."
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Digital Survival Guide: How Productive is E-Mail?
Dr. E-Mail airs on Digitial Survival Guide with Howard Coogan
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DM News: E-Mails Steer Hyundai Test-Drive Push
"Hyundai Motor America begins its first E-Mail campaign this month to get people into dealerships for test
drives." |
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Internet Retailer: Using E-Mail CRM, Calvin Klein Builds a 3-Year Cult Following for Ad Stars
"Calvin Klein was able to establish a three-year dialog with cK One customers using an E-Mail marketing campaign
that attracted more than 1 million users..." |
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Internet Retailer: Consumers Will Provide E-Mail Addresses for a Chance to Win, Dial Learns
"Retailers for some time have been collecting customer's E-Mail addresses at the Point of sale so they
can start E-Mailing marketing material. But it's been tougher for consumer packaged goods manufacturers
to start that relationship." |
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Business Week: E-Mail: Killer App – or Just a Killer?
"This indispensable tool for business has a huge dark side that can bring mail servers – and
workers' productivity – to a halt." |
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Business Week: Growing Pains for E-Mail Marketers
"Too many pitches and an association with spam are threatening to slow the development of this
nascent business." |
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Customer Inter@ction Solutions: EchoMail Wins 2001 Product of the Year Award from
Each year, Customer Inter@ction Solutions™ magazine bestows its Product of the Year
awards on companies that have demonstrated the crème de la crème of technological advancements
and application refinements. |
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EchoMail Board Member Debuts Latest Book - The Provocateur ( Crown Business, January 2002 )
Larry Weber details the attributes of today's leaders, building on his observations as a public-relations
guru to the leaders of some of the most successful technology companies -- including EchoMail CEO V.A. Shiva. |
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Wall Street Journal: EchoMail Can Sort, Answer Deluge of E-Mails
"Send an E-Mail to your senator, and there is a growing likelihood that it will first be read by a computer system called EchoMail." |
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Wall Street Journal: Amid Anthrax, Businesses Sour On U.S. Mail
"With Congress, the White House and several major companies temporarily halting mail distribution—and some consumers tossing out unsolicited residential mail—thousands of businesses are suddenly looking for other ways to communicate." |
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Boston Business Journal: E-mail Marketing Looks Past Spam to Viral Affection
"'You have to get creative,' said V.A. Shiva, CEO of EchoMail in Cambridge. 'Why would someone want to get an E-Mail from Dunkin' Donuts, let alone send it to a friend?'" |
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Wall Street Journal: Mail Scare Could be Lethal for Businesses
"Electronic mail is looking increasingly attractive, despite all the worry about computer viruses, privacy and hackers." |
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B2B Magazine: Technology Leads Prospects to Sales
"Investments can be in people, as well as technology. EchoMail Inc., for instance, expanded its sales staff." |
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Customer Interactive Solutions TMC Labs 2nd Annual Innovation Award
EchoMail Named Winner of 2nd Annual TMC™ Labs Innovation Award.
Company earns recognition for products that demonstrate raw innovation, unique features, and significant contributions to improving customer interactions. |
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Federal Computer Week: Anthrax Spurs E-Mail Surge
Three weeks after anthrax-spiked mail halted postal delivery in much of Washington, D.C., many federal agencies still were not receiving paper mail. Instead, officials are praising the efficacy of E-Mail. |
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Mass High Tech's On the Move with Dyke Hendrickson
"Dr. E-Mail, aka V.A. Shiva, is a technologist, and that seems to be the reason
his company, EchoMail, is surviving today in the CRM (customer relationship
management) space. His product actually works." |
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Forrester Research "Effective Email Marketing" by Shar VanBoskirk with Charlene Li and Jennifer Parr
"...Email conversations based on customer motivations and buying cycles will make email relevant and increase its value. Developing these conversations requires a scenario-based approach built on segmentation and sequencing. As marketers outsource increasingly complex delivery, email services spending will rise to $6.8 billion by 2006." |
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Customer Interactive Solutions "Solutions for E-Mail and Speech Interfaces"
"...every reader should be aware of the difficulties of efficiently handling the vast amount of E-Mail that comes into their organizations. One company that has made inroads into solving the E-Mail dilemma is EchoMail." |
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CFO Magazine "The Customers Always Write" by Alix Nyberg
"Allstate has been using software that relies on a "semantic processor" to "read" and classify incoming E-mail for the past four years, and has found it to be 95% accurate." |
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Summit Strategies On the Radar column by Associate Analyst Kate Claus
"The beauty of EchoMail Direct is its simplicity. In fewer than 15 steps, EchoMail direct users can launch an E-Mail marketing campaign." |
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Business 2.0 with John Tomasic
"...80 million messages per year clog congressional servers, slowing message delivery to hours or days." |
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Summit Strategies UpFront column by Associate Analyst Kate Claus
"Like the tortoise, EchoMail has steadily and quietly built its business, capturing a prestigious
list of Fortune 500 clients. In fact, despite the current economic downturn, EchoMail is profitable." |
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E-Mail Overload in Congress Managing a Communications Crisis
EchoMail has the potential to make sorting and responding to incoming E-Mail much easier, since it uses sophisticated
technologies that enable it to identify the tone and meaning of messages and process them based on the parameters an office defines.
For example, EchoMail is designed to differentiate opinions, information requests, casework, and complaints, and process each of
these according to the office's instructions. |
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Read Across America: Daniel Haggerty Elementary School and EchoMail
On March 2nd 2001, The Daniel Haggerty Elementary School and EchoMail were Part of a mosaic of
reading that stretched all across the country, from east coast to west, from urban centers to tiny hamlets, from
shopping malls to assembly halls to living rooms. The astonishing success of Read Across America offered Proof that
a love for reading is alive and well in the United States. |
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ZD Net: During a Recent Visit to India EchoMail CEO, V.A. Shiva, Meets The Press
The e-economy and Customer Relationship Management (CRM) are real and here to stay for customers to meet, greet,
and stomp their feet. In an exclusive interview to ZD Net India, the charismatic CEO/President of EchoMail, Inc., V.A. Shiva,
also referred to as 'Dr. E-Mail,' takes us through a tour of basic, brand-independent issues about the eCRM realm. |
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Government Computer News: Technology Report: Message Mania
"Two years ago, as President Clinton's impeachment proceedings took center stage, floods of impassioned messages slowed congressional E-Mail systems to a crawl." |
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MIT Technology Review: Dr. E-Mail Will See You Now
Is software that replies to customers automatically the key to success in e-commerce? Ask the doctor.
EchoMail, says Shiva, is a combination of pattern recognition techniques that, by decoding, routing and in many cases
answering E-Mail, lends his customers the "sensory and cognitive ability" needed to win customers online
and keep their loyalty. |
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Rediff: EchoMail: The Automated Answer
"Eighty percent of E-Mail can be automated according to technology and 20% can be identified as needing personal attention." |
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Tech Republic: The E-Mail Doctor Is In
If you are receiving mountains of customer E-Mail, an intelligent E-Mail response system may be the key to answering all of them effectively and keeping your customers satisfied. An intelligent system can analyze, sort, and answer E-Mail inquiries automatically, using a library of responses that coordinate with the subject or attitude of the E-Mail. |
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Fast Company: The E-Mail Prescription
Sure, the web is reinventing how companies interact with customers and how they do business with
suppliers. But email remains the killer app of the Internet Age. It has reshaped how organizations work and how
people work together. And, in the process, it has unleashed some killer headaches. |
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Fortune Magazine
Handling Customer Service on the Web |
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Silicon India: Antidote for the E-Mail Ills
Most customer-oriented companies have an online presence. But once
they set up shop online, can they handle the inevitable onslaught of incoming email? V. A. Shiva and
his company offer a cutting-edge treatment for email overflow and even help you use that email to
better you business, to boot! |
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ComputerWorld
E-Mail Adds Aura to Calvin Klein Campaign |
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Continental Magazine: EchoMail's V.A. Shiva Has A Vision For The Internet That Begins With E-Mail
When V.A. Shiva first heard about electronic mail, he thought it
had something to do with sending electric currents through paper
documents. That was in 1979. Shiva was a high school junior at the
time, beginning a project with Rutgers University engineers that
would result in one of the world's first E-Mail systems. |
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