MarketScope: E-Mail Response Management Systems, 1H04
Renownerd information and technology advisory firm Gartner released "Marketscope" a well researched white paper on the critical role played by E-Mail Response Management Systems (ERMS) in "Customer Relationship Management" and "Customer Service and Support" with a mention on vendors who delivered best of breed solutions. Click below to access the report - www.gartner.com